Applicability

This policy applies to orders within the USA. By placing an order with us, you agree to the following shipping terms and procedures.

Transit, Handling & Order Cut-Off Time

Transit Time: 5 to 10 Business Days (Monday to Friday)
Handling Time: 1 to 2 Business Days (Monday to Friday)
Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
Delivery Terms

We use USPS for shipping:

USPS Delivery Time: 6-12 days
Please note that these delivery times are averages and are not guaranteed.

Shipping Cost

Free Shipping: All orders within the USA
Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to update the delivery address, please contact us at [email protected] as soon as possible.

Order Tracking

Once your order is shipped, you will receive a tracking number. Use this number to monitor the status of your shipment until it reaches you.

Incorrect Address

If you provide an incorrect address and the delivery fails, the product will be returned to our store. You will be responsible for the full shipping cost associated with the incorrect address.

Cancellations

You can cancel your order at any time before it has been dispatched. If the order has already been dispatched, please refer to our Refund Policy for further instructions.

Parcels Damaged in Transit

If your parcel arrives damaged, please reject it from the courier if possible and contact our customer service immediately. If the parcel was delivered while you were absent, contact our customer service for guidance on the next steps.

Tax

We do not charge sales tax on purchases. The prices displayed include all applicable fees, so you do not need to pay any additional tax. We strive to offer a transparent and hassle-free shopping experience.

Contact us:
[email protected]
Phone:+86 16756335456