Returns & Refunds Policy
Introduction
This policy outlines our Returns & Refunds procedures to ensure clarity. By placing an order with us, you agree to the terms stated herein.
Return Policy
We offer a 30-day return policy. You can return your item unconditionally within 30 days of receiving it, provided it is unused and in its original condition.
Eligibility for Return
To qualify for a return, the item must meet the following criteria:
In the same condition as received
Unworn or unused
With original tags and packaging
Accompanied by the receipt or proof of purchase
Initiating a Return
To start a return, please contact us at [email protected]. Once your return is approved, we will provide a return shipping label and instructions on how to send back your package. Please ensure that you request a return before sending any items back.
Return Policy for the United States
Return Window: 30 days from receipt of goods
Return Method: By mail
Return Label: Provided upon acceptance of the return request
Conditions for Return
New Items: Includes unopened products in their original packaging and items that have never been used.
Restocking Fee: None
Return Shipping Cost:
Defective Products: No cost
Customer Remorse: No cost
Damages and Issues
Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately at [email protected]. We will evaluate the issue and resolve it accordingly.
Exchanges
To receive a different item, return the current item according to our return procedure and, once accepted, place a new order for the item you want.
Defective Products
If you receive a defective product from a rghb.shop shipment or in-store purchase, we will either exchange the product or provide a full refund. Contact us at [email protected] for assistance. After verification, you can choose between receiving a replacement or a 100% refund.
Refunds
After receiving and inspecting your returned item, we will notify you whether your refund has been approved. If approved, a refund will be processed to your original payment method within 10 business days. Please note that additional time may be required for your bank or credit card company to process and post the refund.
Contact Us
For any questions or issues regarding returns and refunds, please contact us at [email protected].
Thank you for shopping with us!
Contact us:
[email protected]
Phone:+86 16756335456